Frequently Asked Questions

Babacan Rubber specializes in industrial rubber parts and spare parts for concrete pumps, construction machinery, and heavy equipment. We offer O-rings, seals, gaskets, hoses, and other rubber components.

Yes, we ship to customers worldwide. We have experience shipping to Europe, Middle East, Africa, and Asia. Contact us for specific shipping rates and delivery times to your location.

You can search by part number (SKU), original number, brand name, or equipment model. Our smart search understands various formats (e.g., CAT-123, CAT 123, CAT.123). If you need help, contact our technical team with your equipment details.

Yes, all our products meet or exceed OEM specifications. We supply high-quality aftermarket parts that are compatible with original equipment from major brands like Caterpillar, Schwing, Putzmeister, and others.

Yes, we offer competitive wholesale pricing for bulk orders. Contact our sales team with your requirements for a custom quote. We work with distributors, service centers, and fleet operators worldwide.

Domestic shipping typically takes 2-5 business days. International shipping varies by destination, usually 5-15 business days. Express shipping options are available. You will receive tracking information once your order ships.

We accept bank transfers (wire transfer), credit cards, and for established customers, we offer payment terms. For international orders, we also accept PayPal and Western Union. Contact us to discuss payment options.

Yes, our experienced technical team is available to help you select the right parts, answer technical questions, and provide installation guidance. Contact us via phone, WhatsApp, or email for assistance.

We accept returns within 30 days of purchase for unused products in original packaging. Custom-made or special order items are non-returnable. Contact our customer service team to initiate a return.

Yes, all our products are covered by a manufacturer warranty against defects. Warranty periods vary by product type. Standard warranty is 12 months from purchase date. Extended warranties are available for certain products.